Frequently Asked Questions
Everything you need to know about shopping with HealthPost NZ
What are your shipping rates and delivery times?
We offer fast, flat-rate shipping across New Zealand, with free delivery on orders over a certain threshold. Most North Island orders arrive within 1-2 business days, while South Island and rural deliveries may take 2-4 business days.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on the destination and the weight of your parcel.
What is your return policy?
We want you to love your purchase. If you change your mind, you can return unopened products in their original packaging within 30 days for a refund or store credit, excluding shipping costs.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your parcel's progress until it reaches your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), as well as popular buy-now-pay-later options like Afterpay and Laybuy, and secure payments via PayPal.
Are your products ethically sourced?
Quality and integrity are our priorities. We carefully vet our suppliers to ensure products meet our strict standards for natural ingredients, environmental sustainability, and ethical manufacturing practices.